Your Perfect Vacation Awaits

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Privacy Policy

Effective Date: January 1, 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This includes personal information like your name, email address, phone number, and travel preferences.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.

Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications from us by following the instructions in those messages.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]

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Terms of Service

Effective Date: January 1, 2024

Acceptance of Terms

By accessing and using Certainty Vacation services, you accept and agree to be bound by the terms and provision of this agreement.

Service Description

Certainty Vacation provides travel planning and booking services. We act as an intermediary between you and various travel service providers including airlines, hotels, and tour operators.

Booking and Payment

All bookings are subject to availability and confirmation by the respective service providers. Payment terms vary by booking and will be clearly communicated during the booking process.

Cancellation Policy

Cancellation terms vary by booking and service provider. Specific cancellation policies will be provided at the time of booking and are subject to the terms of the respective service providers.

Liability

Certainty Vacation acts as an agent for travel service providers and is not liable for the acts, errors, omissions, representations, warranties, or negligence of such service providers.

Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

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DMCA Policy

Effective Date: January 1, 2024

Notice of Copyright Infringement

Certainty Vacation respects the intellectual property rights of others and expects users to do the same. We respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act ("DMCA").

Filing a DMCA Notice

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Your contact information including address, telephone number, and email
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authorization to act on behalf of the copyright owner

Designated Agent

Please send DMCA notices to: [email protected]

Counter-Notification

If you believe your content was removed in error, you may file a counter-notification with the same contact information above.

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GDPR Compliance

Effective Date: January 1, 2024

Your Rights Under GDPR

If you are a resident of the European Union, you have certain rights regarding your personal data:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate personal data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request restriction of processing your personal data
• Right to Data Portability: You can request transfer of your data to another organization
• Right to Object: You can object to processing of your personal data

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for processing
• Contract: Where processing is necessary for contract performance
• Legal Obligation: Where processing is required by law
• Legitimate Interest: Where processing is in our legitimate business interests

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at [email protected]

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.